Last updated 15 April 2026
Tuulet StoryWinds, with its brand Porvoo Guide, offers guided tours, storytelling experiences, and creative workshops mainly in Porvoo, Finland. Services are available in English and Finnish, with customisation possible upon request.
Bookings & Payment
You can book tours or courses by email at info(a)tuulet.fi or hello(a)porvooguide.fi, through a registration form, or by following the instructions provided for each product.
A booking is considered confirmed once it has been agreed by email or through the booking system.
The payment method will be agreed upon at the time of booking. Depending on the type of booking, payment can be made in advance, by invoice, or on-site (for example, in cash).
For certain bookings or new clients, advance payment may be required.
All prices are quoted in euros (EUR) and include Finnish value added tax (VAT, currently 25.5%), unless otherwise stated.
Public Guided Tours
Our scheduled walking tours, mainly held during the peak tourist seasons, are open to everyone. Advance booking is usually not required, and you´re welcome to join on-site. We recommend checking our website or social media for possible last-minute changes.
Special tours with limited group size require registration. Detailed instructions will be provided upon booking.
If a public tour is cancelled and you have paid in advance (for example, as part of a package or special arrangement), we will naturally refund the payment. Refunds are limited to the price of the booked service and do not cover any additional costs.
Private Tours and Courses – Confirmation and Cancellation
For private tours and courses, we will confirm your booking via email. Please ensure your contact details are correct.
Private customers
For private bookings made directly by individual customers, advance payment may be required.
Cancellations made at least 7 days before the scheduled service are free of charge.
Cancellations made less than 7 days before the service will be charged 100% of the total price.
In case of no-show, the full price will be charged.
Tour operators and intermediaries
For bookings made through tour operators, travel agencies, or other intermediaries, payment and cancellation terms are agreed separately at the time of booking.
These terms apply unless otherwise agreed.
Force Majeure
If a tour or course must be cancelled due to force majeure (such as official restrictions or unexpected events), or by the organiser, we will offer a new date or a full refund of any payment already made.
Details concerning the refund should be sent to us within two weeks by email: info(a)tuulet.fi.
Any compensation is limited to the paid price of the product or service.
Responsibility & Insurance
Participants are responsible for their own insurance coverage.
Tuulet StoryWinds / Porvoo Guide is not liable for personal injuries, accidents, or loss of personal belongings during the service.
Children under the age of 18 must be accompanied by a responsible adult in order to take part in any tours or courses.
Bank Account Details (for EU/SEPA transfers)
Account holder: Tuulet StoryWinds / Tuula Lukic
IBAN: FI38 5544 0720 0781 89
BIC/SWIFT: OKOYFIHH
Please include the invoice reference or booking reference when making the transfer.
VAT: FI25195019
Tuulet StoryWinds Oy
Huvilakatu 8, 06100 Porvoo – FINLAND
Tel: +358 40 707 8197
Email: hello@porvooguide.fi or info(a)tuulet.fi
Instagram and Facebook: @porvooguide